Terms and Conditions

Pulsing Minds Holiday Program

Last Updated: 2nd Jan 2026

Welcome to Pulsing Minds. By enrolling your child in our programs, you agree to the following Terms and Conditions. These are designed to ensure a safe, smooth, and positive experience for all families

1. Enrolment & Bookings

• Enrolment is confirmed only once registration is completed and full payment is received.
• Places are limited and allocated on a first-come, first-served basis.
• Pulsing Minds reserves the right to refuse or cancel enrolment where necessary for safety, operational, or compliance reasons.

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2. Program Hours

• Program hours are 9:00am – 4:30pm.
• Drop-off and pick-up times must be strictly followed.
• Late pick-ups may incur additional fees.
• Children must be signed in and out by a parent/guardian or authorised nominee.

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3. Fees & Payments

• All fees must be paid in full prior to attendance unless otherwise agreed.
• Fees are non-transferable to other families.
• Payment secures your child’s position in the program.
• Pricing may change for future programs without notice.

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4. Cancellation & Refund Policy

• Cancellations must be made in writing.
• Refunds are not guaranteed and will be assessed on a case-by-case basis.
• No refunds will be provided for non-attendance.
• If Pulsing Minds cancels a session, a credit or refund will be offered.

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5. Child Safety & Behaviour

• The safety and wellbeing of all children is our priority.
• Parents must disclose any medical conditions, allergies, behavioural needs, or additional support requirements during enrolment.
• Children are expected to follow safety instructions and behave respectfully.
• Pulsing Minds reserves the right to contact parents for early pick-up if a child’s behaviour poses a safety risk.

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6. Medical & Emergency Care

• Parents must provide accurate medical information and emergency contacts.
• In the event of illness or injury, parents will be contacted immediately.
• If urgent medical care is required, Pulsing Minds may seek medical treatment on behalf of the child.
• Any associated medical costs are the responsibility of the parent/guardian.

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7. Illness Policy

• Children who are unwell must not attend the program.
• Children displaying contagious symptoms may be sent home.
• Return to program may require clearance depending on illness type.

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8. Photography & Media

• Photos or videos may be taken during activities for program documentation or promotional use.
• Images will only be used where parental consent has been provided.
• Parents may withdraw media consent at any time in writing.

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9. Personal Belongings

• Children should bring clearly labelled belongings.
• Pulsing Minds is not responsible for lost, stolen, or damaged personal items.
• Valuable items should not be brought to the program.

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10. Privacy & Confidentiality

• Personal and medical information is handled in accordance with Australian privacy principles.
• Information is used only for safety, communication, and operational purposes.
• Please refer to our Privacy Policy for full details.

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11. Liability

• While all reasonable care is taken, Pulsing Minds is not liable for minor injuries resulting from normal play and participation.
• Parents acknowledge that holiday programs involve active participation.

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12. Changes to Program

• Pulsing Minds reserves the right to modify activities, schedules, venues, or facilitators where required.
• Families will be notified of significant changes.

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13. Acceptance of Terms

By enrolling your child in Pulsing Minds, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

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Contact Information

For questions regarding these Terms and Conditions, please contact:

Pulsing Minds
📍 Stanhope Gardens, NSW
📞 0426 402 400
📧 info@pulsingminds.com.au